Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually 2-5 working days, depending on your location. You can check your order status here.
You can create a new account here, or you can also do it during checkout.
You can change your address easily from My Account.
No, all your credit card information is stored securely on Stripe.com if you opt to save it during checkout.
Currently all plants & accessories are sold without any sales tax.
We are currently shipping to select EU countries. More countries will be added soon. See more info about the current available destinations in the Shipping Info. Feel free to get in touch with us to try and add your country sooner.
Usually yes, unless you order a TON of plants. We will notify you if the order needs to be split into multiple packages.
If you need to swap an item
Returns and Exchanges
MyPlant has an easy 14-day return policy. If the plant returned is in the original condition, returns will always be accepted 🙂
Please send us a photo of your package and contents. We will arrange a replacement item for you at the earliest possibility.
Oh no 😱! Please take a photo at the earliest possibility with a date and time written next to the delivery.
Returns are accepted via Itella Smartpost and delivery couriers. Please get in touch for specific details.
⬇ See the green bubble down here on this page. You can contact us via Facebook Messenger. Alternatively, see the
Please get in touch with us ASAP before the order has been shipped out.
It depends if the order has already been shipped out. Please contact us at the earliest possibility.
You can add your email to be notified in advance. However, we are working on a sourcing service, so if you have any special requests, please get in touch and lets discuss 🙂